These General Terms of Service apply to commissions and creative services provided by Alia Aldarmaki (“Designer”) through Alia Arts. 1. Services I currently accept commissions and creative projects including: Graphic design Illustration Digital artwork Traditional artwork Surface pattern design Other creative services as agreed with the client Each project will be discussed and agreed upon before work begins. The specific deliverables, timeline, pricing, usage rights, and other project requirements may be outlined in a separate quotation, invoice, agreement, or project-specific terms. For illustrations and artwork involving living beings, I do not create facial features for humans or animals. 2. Project Acceptance A project is considered accepted only after the Designer has confirmed acceptance and the required payment or deposit has been received. The Designer reserves the right to decline a commission or project at their discretion. 3. Payment Payment methods currently accepted include PayPal and bank transfer. Unless otherwise agreed: A 50% deposit is required before the main design work begins. The remaining 50% is due upon completion of the agreed work and before final deliverables are released. For smaller or lower-priced commissions, full payment may be required before work begins. Work may be paused if a required payment is overdue. Any resulting delay to the project timeline will not be considered a delay by the Designer. 4. Project Scope & Additional Work The agreed project scope will be established before work begins. Requests that fall outside the agreed scope may incur additional fees. This may include additional concepts, revisions, deliverables, formats, design applications, or other work not included in the original agreement. Additional work will be discussed with the client before it begins. 5. Revisions & Approval The number of included revisions, where applicable, will be agreed upon for each project. Once a design has been approved by the client, further changes may be treated as additional work and may incur additional fees. The client is responsible for reviewing and approving the final design, including spelling, wording, dimensions, colors, supplied information, and other project details before final delivery or production. 6. Timeline & Communication Estimated timelines vary depending on the nature and complexity of the project and will be communicated before work begins. A project may take several days, weeks, or longer depending on its scope. The timeline may be extended due to: Delayed client responses or approvals Additional requests or revisions Changes to the agreed project scope Outstanding payments Other circumstances outside the Designer's reasonable control Progress updates, sketches, previews, or screenshots may be provided during the project where appropriate. 7. Delivery Digital projects will be delivered electronically through email or another agreed method. The final deliverables will be provided in the file formats agreed upon for the specific project. Unless specifically agreed otherwise, delivery does not include working files, editable source files, unused concepts, sketches, or development materials. Traditional artwork will be physically delivered or collected according to the arrangement agreed with the client. Shipping or delivery costs, where applicable, may be charged separately. 8. Copyright & Intellectual Property The Designer retains authorship and intellectual property rights in the work unless ownership is expressly transferred to the client in writing. Payment for a commission does not automatically transfer copyright or grant unlimited rights to reproduce, modify, manufacture, license, resell, or redistribute the work. The specific usage rights granted to the client will depend on the project and will be stated in the applicable project-specific terms where necessary. The client may not claim the Designer's work as their own or represent themselves as the creator of the work. 9. Commercial Use & Licensing Commercial use of artwork or design is subject to the usage rights agreed upon for the specific project. Commercial use may include, but is not limited to, manufacturing, reproduction, packaging, advertising, products for sale, textiles, garments, digital products, or other business applications. Where broader commercial rights, exclusive rights, ownership transfer, licensing, or additional applications are requested, these may require a separate agreement and/or additional fee. 10. Portfolio & Promotion Unless confidentiality has been agreed upon in writing, the Designer may display completed work in their portfolio, website, social media, exhibitions, and other professional or promotional materials. If a project is confidential, subject to a future launch, or otherwise not suitable for publication, the client should inform the Designer before work begins. The Designer will respect agreed confidentiality restrictions. 11. Printing & Manufacturing The Designer provides creative and design services and is not a printing or manufacturing company unless explicitly stated otherwise. For projects involving printing, textiles, garments, packaging, or other manufactured products, the Designer is not responsible for production outcomes outside the agreed design service. This includes, where applicable, differences in printed colors, fabric characteristics, material performance, manufacturing quality, sizing, finishing, or other production-related results. The client is responsible for selecting and communicating with the printer, manufacturer, or production provider unless those services have been separately agreed with the Designer. 12. Cancellation & Refunds If a project is cancelled before work begins, the applicable refund will depend on the circumstances and any payments already committed to third-party services or materials. Once work has begun, payments are generally non-refundable to the extent that they cover work already completed, time spent, or costs incurred. If a project is cancelled after work has begun, any applicable refund will be considered based on the amount of work completed and costs incurred. Where a refund has been mutually agreed upon, it will normally be processed through the original payment method where possible. 13. Inactive Projects If the client does not respond to project-related communication for 30 consecutive days, the project may be considered inactive and closed. Reopening an inactive project may require a revised timeline and, where applicable, additional fees. 14. Unacceptable Conduct The Designer reserves the right to decline or discontinue a project in cases involving abusive, threatening, discriminatory, fraudulent, unlawful, or otherwise inappropriate conduct. 15. Agreement By approving a project, making payment, or instructing the Designer to begin work, the client acknowledges that they have read and agreed to these General Terms of Service, together with any project-specific terms provided for their commission. Project-specific terms may take precedence over these General Terms where they expressly provide different arrangements for that particular project.